For step-by-step instructions downloading digital files from Etsy, copy/paste this link to watch a video tutorial: http://bit.ly/2QOmxis

If you follow my instructions carefully, you shouldn't have any issues!
If you're still confused I usually suggest finding a tech-savvy friend or family member to help! There's only so much more help I can offer via email, but I am willing to further assist you! If you think your issues are related to a technical difficulty beyond your control, send me an email and I'll get back to you within two business days to figure out how to resolve the issue.
If you need additional help after you've downloaded, I provide helpful tutorials for each digital product on my YouTube channel to help you get started.

Yes! However, I do not accept all orders—it really depends on the project and my availability. Please keep in mind pricing is much different when ordering something custom made. I charge a flat fee up front based on my hourly rate and how much time I estimate a project will take me to complete.

Before messaging me, please visit laurenibach.com/faqs for answers to common custom order questions. If you have additional questions, contact me through Etsy and I'll respond based on my availability.

I typically respond within 2-3 business days of receiving your message and only check and respond to emails and Etsy convos between 9am-5pm CST Mon-Fri. Please keep in mind, I'm a one-woman operation, so response times can vary! If your question can be answered at laurenibach.com/faqs, I may or may not respond to your individual message. Thanks for understanding!

Unfortunately, on very rare occasions packages are delayed or damaged.

If your package doesn't show up by the expected delivery date, I will only send a replacement if it hasn't shown up five weeks after the expected delivery date. I do not consider a package officially lost until that point.

If you believe your order was damaged in transit, please message me a photo of the damage.

Being a small, one-woman shop, I cannot afford to ship replacement orders unless I know for sure they are damaged or lost in the mail. However, rest assured, since opening my shop in 2016, I can count on one hand the number of packages that have arrived damaged or never showed up.

For more info, visit: laurenibach.com/faqs

WHOLESALE: If you would like to order my products at the wholesale price, check out my wholesale shop at laurenibach.com/faire. If you are unfamiliar with Faire, visit their site for more information.

BULK DISCOUNTS: If you would like to order products in bulk and are not purchasing as another business owner, I can sometimes offer discounted prices. Please contact me via Etsy to let me know which product(s) you are interested in and how many.

Unfortunately, every now and then this happens with some orders and in my experience, the packages usually turn up! If your package was marked "delivered" and didn't show up, there are a few things you should do. Double check the shipping address on the order, check your mailbox, porch, screen door, side door, foyer, or wherever else a mail carrier might leave a package. Still no package? Wait a week and if the package still hasn't been delivered, contact or visit your local post office and explain the issue to them.

I am not responsible for lost or stolen packages and always recommend making sure you, someone you live with, or a neighbor is there to receive your package.

I ship through USPS and purchase all my labels directly through Etsy.

I do all of the designing for my shop, but I do not share specifics on where my outsourced products are manufactured. Most of the products are made in the USA, but a few are manufactured overseas.

I do not make monetary donations to fundraisers as a business by request, but will occasionally donate a product or two from my shop. I get asked this question pretty frequently, so I typically only donate to local charities and ministries I am familiar with. If you'd like to reach out, please email me with detailed information about the cause you are raising funds for.

laurenibach.com/faqs